pedidovoz.aiNever miss a restaurant order again.
AI agents answer every call, process complex orders in English or Spanish, send SMS confirmations, and sync to your branded ordering portal—all from one dashboard.
- 99.9%Platform uptime with telephony failover
- 50,000Daily calls processed with call recording consent
- 100,000Daily orders supported across restaurants
Platform capabilities
Built for restaurant speed and accuracy
Voice automation, structured menus, and branded checkout in one system. Every feature is available in both English and Spanish, with translation memory and glossary support.
AI phone agent built for restaurants
Dedicated local numbers, upsells, allergy handling, and seamless handoff to staff when needed.
Bilingual by default
English and Spanish experiences with language detection, translation memory, and cultural tuning.
Menu ingestion and governance
OCR and PDF parsing create structured menus with variants, modifiers, and staging for approval.
Ordering portal per restaurant
Branded web checkout with scheduling, dietary filters, SMS confirmation, and order tracking.
Operations dashboard
Live order queue, call logs, menu editor, team permissions, and hours management in one view.
Secure and resilient
PCI-aware flows, call recording consent, encrypted data, and telephony failover options.
Phone ordering flow
- 1.Language detected or chosen (press one for English, two for Español).
- 2.AI collects items, variants, and modifiers with upsell prompts.
- 3.Allergy checks, pickup vs delivery, and payment capture when enabled.
- 4.SMS confirmation with promised ready time and order summary.
Web ordering portal
- 1.Menu categories with bilingual labels, modifiers, and dietary filters.
- 2.Guest checkout or account login with saved addresses and history.
- 3.Scheduling for ASAP or future time, plus tips and payment selection.
- 4.Real-time order status: Confirmed → Preparing → Ready/Out for delivery.
Menu ingestion & QA
- 1.Upload PDFs or images; AI extracts items, prices, variants, and modifier groups.
- 2.Staging area lets staff approve, edit, or bulk publish.
- 3.Automatic translation to Spanish with glossary support.
- 4.Versioned updates to keep phone and web menus in sync.
Database tables
Schema coverage for restaurants, menus, orders, and customers
Structured TypeScript definitions mirror the pedidovoz.ai specification for bilingual branding, menu governance, and the full order lifecycle so the backend and dashboard can share a single source of truth.
Table
restaurants
Primary: id (uuid)
- bilingual branding, domains, timezone, currency
- hours + holiday overrides with fulfillment toggles
- AI config with persona, consent, payment capture
Table
menus
Primary: id (uuid), restaurant_id
- versioned categories, staging flags, ingestion source
- items with modifiers, combos, allergens, bilingual labels
- availability windows and reviewer notes to gate publishing
Table
orders
Primary: id (uuid), restaurant_id
- lifecycle: new → confirmed → preparing → ready → delivery
- fulfillment method, scheduling, ready-by promises
- payments with fees, refunds, and audit trail + transcripts
Table
customers
Primary: id (uuid), restaurant_id
- preferred language, sms opt-in, loyalty tier
- saved addresses with geo, favorites, dietary prefs
- links to orders and notification preferences
Data model
Shared bilingual entities
Core tables and fields that keep menus, orders, and customer experiences consistent across the phone agent and web portal with English and Spanish coverage.
Table
restaurants
Branding, locations, contact numbers, currencies, taxes, delivery/pickup toggles, language defaults, AI persona, and greeting copy.
- status, tier, subdomain/custom domain
- hours + holiday overrides
- agent config with upsell + handoff
Table
menus
Menu groups, categories, items, variants, modifier groups, allergens, and dietary tags with bilingual labels and governance states.
- bilingual labels + descriptions
- modifier groups + required options
- versioning and staging
Table
orders
Order status transitions, payment details, fulfillment preferences, delivery addresses, and confirmed ready time with SMS updates.
- status, subtotal, tax, tip, fees
- pickup/delivery preferences + promises
- fraud, consent, and call recording refs
Table
customers
Profiles with language preferences, contact methods, saved addresses, consent flags, and linked call sessions for auditing.
- preferred language + channel
- order history + loyalty fields
- call recordings + sentiment
Pages & navigation
Screen blueprint for web, dashboard, and AI setup
Maps the spec into concrete user journeys covering the restaurant portal, admin dashboard, and AI configuration with bilingual UX.
Ordering portal navigation
- Hero banner with bilingual toggle (EN/ES) and CTA for ASAP or schedule.
- Menu sections with filters for vegetarian, spicy, and allergens; modifier drawers and combo builders.
- Cart summary with tips, promo codes, fulfillment selection (pickup/delivery/dine-in), and tax/fee breakdown.
- Checkout with SMS/email confirmation preferences, payment capture, and ready time estimates.
Restaurant dashboard navigation
- Live order queue with statuses: New → Confirmed → Preparing → Ready/Out for delivery.
- Call console showing transcripts, disposition, and ability to transfer to a human or call back.
- Menu workspace for uploads (PDF/image), AI extraction review, bilingual edits, and staged publishing.
- Settings: operating hours, holiday overrides, payments, delivery zones, POS/API keys, and team roles.
AI configuration pages
- Voice selection (EN/ES personas), greeting scripts, upsell items, allergy prompts, and fallback transfer numbers.
- Safety rails: consent language, PCI-aware payment flow toggle, call recording policies, and profanity filters.
- Analytics: automation rate, AOV, abandonment, upsell conversion, top menu intents, and bilingual sentiment.
Subscription tiers
Transparent plans with add-ons for scale
Start with the essentials and graduate to full analytics, SMS confirmations, POS integrations, and multi-location controls as you grow.
Starter
$99/mo- AI phone agent with 500 minutes
- Branded ordering site
- Menu management (100 items)
- Basic analytics and email support
Professional
$249/mo- 2,000 phone minutes and SMS alerts
- Custom domain and unlimited menu items
- Full analytics with recordings and transcripts
- Priority support plus AI menu import
Enterprise
$499+/mo- Unlimited minutes and multi-location support
- POS and API integrations
- Dedicated success and SLA guarantees
- Advanced reporting and white-label options
Security & compliance roadmap
Data protection
Encryption in transit and at rest, GDPR/CCPA posture, and periodic security audits.
Payments
PCI-aware flows for online checkout with Stripe, Square, or PayPal and refund handling.
Telephony & consent
Call recording consent, Twilio-first routing with failover, and SMS notifications with opt-in management.
Ready to launch a bilingual ordering pilot?
48-hour onboarding with menu ingestion, agent scripting, and branded web checkout.